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Privacy Policy

PRIVACY POLICY

Effective date: May 22, 2024

Last updated: November 7, 2025

This Privacy Policy explains how S Strains (“S Strains,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with:

  • our website sockstrains.com (the “Site”),

  • our SMS and other application-to-person (“A2P”) messaging and verification services, and

  • any other online services that link to this Privacy Policy (together, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information in three main ways: (a) information you provide directly, (b) information collected automatically, and (c) information from third parties.

1.1 Information You Provide Directly

Examples include:

  • Contact information – name, email address, phone number, mailing address.

  • Account information – username, password, preferences, and other information you choose to store in your account.

  • Order and transaction information – products or services purchased, billing and shipping details (excluding full payment card numbers if processed by a payment provider).

  • A2P/SMS verification information – mobile phone number, information you submit in forms where we use SMS for verification, and your responses to messages.

  • Customer support communications – questions, feedback, or other information you share when you contact us.

1.2 Information Collected Automatically

When you use the Site or Services, we may automatically collect:

  • Device and usage information – IP address, browser type, operating system, referring URLs, pages viewed, time spent, and other diagnostic and usage data.

  • Log and event data – access times, error logs, and related system activity.

  • Approximate location information – based on your IP address, where permitted by law.

This information is typically collected using cookies, pixels, and similar technologies (see Section 5).

1.3 Information from Third Parties

We may receive information about you from:

  • Service providers (e.g., payment processors, analytics providers, messaging vendors),

  • Partners who help us operate or promote our Services, and

  • Publicly available sources, in compliance with applicable law.

2. How We Use Information

We use the information we collect for the following purposes:

  • Provide and operate the Services – including hosting the Site, processing orders, and providing customer support.

  • A2P verification and messaging – sending SMS or similar messages for account verification, security codes, login support, status updates, and other service-related communications.

  • Communication – responding to your inquiries, sending administrative messages, and, where permitted by law, sending marketing or promotional communications.

  • Personalization and improvement – understanding usage patterns, improving our Services, and tailoring content or offers.

  • Security and fraud prevention – detecting, investigating, and preventing fraudulent or unauthorized activity.

  • Compliance and legal obligations – complying with applicable laws, regulations, legal processes, and enforcing our terms and policies.

Where required by law (for example, in the European Economic Area or United Kingdom), we rely on one or more legal bases to process your information, such as: performance of a contract, compliance with a legal obligation, our legitimate interests, and your consent where applicable.

3. SMS, A2P Messaging & Mobile Data

This section addresses how we handle information related specifically to SMS and other A2P messaging, including verification codes.

3.1 Types of Messages

Depending on how you interact with us, we may send you:

  • Verification and security messages – one-time passcodes, login verification, and similar security messages.

  • Transactional messages – order confirmations, shipping updates, account alerts, and similar service-related notifications.

  • Promotional messages – marketing or promotional texts, only where allowed by law and only if you have provided the required consent.

3.2 How You Opt In

You may opt in to receive SMS or A2P messages from us by, for example:

  • entering your mobile number into a form on our Site and submitting it,

  • creating an account and providing your mobile number,

  • checking a box or otherwise indicating your consent on a web form, or

  • replying to an initial message in a way that clearly indicates consent, if permitted.

At or before the time you provide your number, we will inform you of the type of messages you can expect, and we will link to or reference this Privacy Policy and any applicable SMS terms.

3.3 How You Opt Out

You can opt out of non-essential SMS communications at any time by following the instructions in our messages, such as:

  • replying “STOP” (or similar standard keyword) to a message, or

  • contacting us at info@sockstrains.com and asking to be removed from SMS communications.

After you opt out, we may still send you messages that are legally required or strictly necessary for account security or ongoing transactions (for example, one-time verification codes).

3.4 Mobile Information Sharing for A2P / 10DLC

To align with carrier and 10DLC requirements:

  • We do not sell or share your mobile phone number, SMS opt-in data, or consent records with third parties or affiliates for their own marketing or promotional purposes.

  • Any sharing of mobile numbers or SMS-related data is limited to service providers (such as messaging platforms and carriers) that help us deliver and manage our text messages, and only for that purpose.

  • SMS message content and metadata may be processed by these providers solely as needed to transmit and manage the messages.

  • SMS & Mobile Data Sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your mobile number with service providers solely to deliver our text messaging services (for example, SMS carriers and messaging platforms), and only to the extent necessary to provide those services on our behalf.

Standard message and data rates may apply from your mobile carrier. Message frequency may vary depending on your interactions and settings.

4. How We Share Information

We may share personal information in the following situations:

4.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, such as:

  • website hosting and maintenance,

  • payment processing,

  • analytics and performance monitoring,

  • email and SMS/A2P messaging, and

  • customer support tools.

These providers are authorized to use your information only as necessary to perform services for us and are required to protect it in a manner consistent with this Privacy Policy and applicable law.

4.2 Business Transfers

We may share or transfer information in connection with any merger, sale of company assets, financing, acquisition, or similar transaction. If such a transaction occurs, we will take reasonable steps to ensure that your personal information is handled in accordance with this Privacy Policy.

4.3 Legal and Safety Obligations

We may disclose information where we believe it is necessary to:

  • comply with applicable laws, regulations, or legal processes,

  • respond to lawful requests from public and government authorities,

  • protect the rights, privacy, safety, or property of S Strains, you, or others, or

  • enforce our terms of use or other agreements.

4.4 Aggregated or De-Identified Information

We may use and share aggregated or de-identified information that cannot reasonably be used to identify you, for purposes such as analytics, research, or improving our Services.

5. Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels and tags) to:

 

  • operate and secure the Site,

  • remember your preferences,

  • understand how visitors use the Site, and

  • improve features and performance.

You can usually configure your browser to refuse cookies or to alert you when cookies are being used. If you disable cookies, some parts of the Site may not function properly.

If we use cookies for targeted advertising, analytics, or similar purposes in jurisdictions that require consent, we will seek and honor your consent preferences in accordance with applicable law.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

  • provide the Services,

  • fulfill the purposes described in this Privacy Policy,

  • comply with our legal and regulatory obligations,

  • resolve disputes, and

  • enforce our agreements.

Retention periods may vary depending on the type of data and the context in which it was collected. When information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable law and our internal policies.

7. Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to or from the Services.

8. Your Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:

  • Access – request confirmation of whether we process your personal information and access to that information.

  • Correction – request that we correct or update inaccurate or incomplete information.

  • Deletion – request that we delete certain personal information, subject to legal exceptions.

  • Restriction or objection – request that we limit or stop certain processing activities.

  • Data portability – request a copy of certain information in a structured, commonly used, and machine-readable format.

  • Opt-out of marketing – opt out of marketing emails or SMS as described in those communications.

You can exercise these rights by contacting us at info@sockstrains.com. We may need to verify your identity before responding to your request. Some requests may be denied where an exception applies under applicable law.

If you are a resident of a US state or other jurisdiction with specific privacy rights (such as California, Colorado, Connecticut, Utah, Virginia, or others), we will process your request in accordance with the laws that apply to you.

9. Children’s Privacy

The Services are not intended for, and we do not knowingly collect personal information from, children under the age of 13 (or a higher age where required by applicable law). If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

If you believe we may have collected information from a child, please contact us at info@sockstrains.com.

10. International Data Transfers

If you access the Services from outside the country where our systems are located, your information may be transferred to, stored, and processed in other countries with different data protection laws than those in your jurisdiction.

Where required by law, we will implement appropriate safeguards to protect personal information in connection with such transfers.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. In some cases, we may provide additional notice (such as on the Site or by email).

Your continued use of the Services after any changes become effective means you accept the updated Privacy Policy.

 

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, you can contact us at:

Email: info@sockstrains.com